FAQ

What kind of information services does Information Technology provide?

Information Technology is the City’s information technology department, handling the internal technology infrastructure and employee technical concerns. This means Information Technology makes sure the proper network infrastructure, servers, desktop and laptops are in place for the city employees to do their daily jobs. Information Technology also provides training opportunities for City employees to brush up on their software and computer technical skills, utilizing online content, providing training sessions in-house, and directing employees to local computer training centers when appropriate.

Does Information Technology have any training opportunities for students?

Information Technology offers several different types of non-paid internship opportunities. For the past several years Tech Support has worked with interns from GISD high school computer classes as well as adult interns who had been working on or completed technical certification courses. These internships provide the opportunity to work in a technical environment as part of the IT team, answering help desk calls, participating in research and development, and assisting in various aspects of computer maintenance and troubleshooting.

When was the division of Information Technology formed?

The division of Information Technology was formed in 1997.

How many computers does the city have?

The City of Georgetown maintains an inventory of 375 desktops and laptops. The systems are used in the typical office environment as well as in police patrol cruisers and fire trucks. Information Technology employs various enterprise management tools to monitor the overall security of these systems, including, but not limited to, virus scan software, virus updates, critical patches, software and hardware inventory and rogue system detection.

Does IT provide 24/7 tech support?

No. The City does not provide 24/7 tech support; however, for those divisions needing after-hours tech support an IT employee is usually available by cell phone.

Does IT participate in public trade shows in the Local Community?

Yes, IT will generally provide an information booth.

I am a technology products/services supplier. Who do I contact if I am interested in doing business with the City?

Procurement of products and services is handled by different staff members, depending on the area of application (network equipment, training, etc.). For general inquiries you may call (512) 930-0048, or e-mail it@georgetowntx.org. The appropriate member of Information Technology will respond.

When would a citizen need to contact Information Technology?

Since IT only supports city personnel, there are not many situations that would require a citizen to directly contact an IT staff member. However, if contacted regarding technology-related questions, IT will always do its best to assist citizens. Any website-related questions should be directed to our webmaster at webmaster@georgetown.org.